Terms & Conditions

"Booking" means a confirmed request submitted by a Client through the Website for the provision of a Service on a specified date and at a specified address.

"Client", "User", "you" or "your" means any natural or juristic person who accesses or uses the Website, or who submits a Booking.

"Company", "Garden Route Hands", "we", "us" or "our" means Garden Route Hands (Pty) Ltd (registration number TBC), a private company duly incorporated in the Republic of South Africa, with its registered office at 47 First Street, George, Western Cape.

"Customer Goodwill Scheme" means the voluntary, discretionary goodwill contribution scheme described in clause 18.

"Goodwill Contribution" means a discretionary payment made by the Company under the Customer Goodwill Scheme. A Goodwill Contribution is not a refund, not a guaranteed payment, and not insurance.

"PayFast" means the third-party payment processor used by the Company to receive Client payments.

"Service" or "Services" means the household, domestic, cleaning, garden, property, general labour, helping-hand, and related services facilitated through the Website by Workers.

"Service Address" means the property nominated by the Client at which a Service is to be performed.

"Worker" means an independent service provider who has applied to, been vetted by, and been approved by Garden Route Hands to receive Booking assignments through the Website.

This Agreement regulates your use of the Garden Route Hands services, accessible at www.gardenroutehands.co.za or such other URL as the Company may determine from time to time.

This Agreement applies to any person who accesses or uses the Website to register an account, submit, modify or cancel a Booking, access any product or service made available by the Company, view or download any content made available on the Website, or communicate with the Company through any of its communication channels.

By using the Website you confirm that you have read, understood, and agreed to be bound by this Agreement.

To the extent permitted by law, the Company reserves the right to amend this Agreement, the Privacy Policy, the Customer Goodwill Scheme, pricing, and any related policies at any time, by posting an updated version on the Website. Material amendments will be notified to registered Users by email at least fourteen (14) days before they take effect.

You are responsible for regularly reviewing this Agreement. Your continued use of the Services after any amendment constitutes your acceptance of the amended terms. If you do not accept an amendment, you must cease using the Services and may cancel your account.

For any queries about this Agreement, contact us at gardenroutehands@gmail.com.

Garden Route Hands operates a managed service marketplace that connects Clients with vetted, approved Workers offering services that include household help and domestic support, residential and outdoor cleaning, garden and property assistance, general labour and helping-hand services, pet and animal assistance (where offered), and such further service categories as the Company may introduce from time to time.

The Company reserves the right to add, remove, vary, or suspend any service category without prior notice and without liability.

Important: The Company is not a cleaning, gardening, domestic, or general labour service provider. The Company does not itself perform any of the Services. The Company operates a Platform that facilitates the introduction of Clients to independent Workers, coordinates Bookings, and processes payments.

By using the Website you agree and understand that each Worker is an independent contractor. The fact that a Worker receives assignments through the Website does not create or establish any agency, partnership, joint venture, or employment relationship between the Company and the Worker, or between the Company and the Client.

The Website and any associated software constitute a communications Platform for enabling the connection between Clients seeking Services and Workers offering Services. The Company applies a vetting and approval process to Workers before they are permitted to receive Bookings; however, the Company does not guarantee or warrant the reliability, quality, suitability, or fitness for purpose of any Worker. When dealing with a Worker, you should exercise the same caution and common sense you would exercise when dealing with any independent contractor in your home.

In this clause you assume certain risks and responsibilities, and the Company excludes certain risks and responsibilities. You are responsible for taking reasonable measures to protect your property and personal safety when engaging a Worker.

The Company's vetting process may include verification of identity, the obtaining of references, review of supporting documentation, and interviews. The Company applies the vetting process it considers appropriate at the time, in its sole discretion, and may amend it from time to time.

The Company does not undertake formal criminal record checks and makes no representation that any Worker is of any particular character, qualification, or skill level beyond what the Company's vetting process is designed to assess. The Company is reliant on information supplied by Workers and by third parties supplying references, and cannot warrant the accuracy of that information.

Only approved Workers may receive Bookings through the Platform. The Company reserves the right to admit, suspend, deactivate, or remove any Worker from the Platform at any time and in its sole discretion.

In order to submit a Booking, you must complete an electronic registration on the Website. You must provide accurate and complete information, including your full name, valid email address, contact number, and Service Address. You must also confirm your acceptance of this Agreement and the Privacy Policy.

You warrant that you are at least 18 years of age and have the legal capacity to enter into a binding agreement, that all information supplied by you is true, complete, accurate, and not misleading, and that you will keep your account information accurate and up to date.

Your account is for your personal use and is non-transferable. You may not authorise any other person to use your account, and you may not assign your account to any other person. You are responsible for keeping your username and password secure. Any activity carried out through your account will be treated as having been authorised by you, unless and to the extent that the Company is at fault. You must notify the Company immediately of any suspected unauthorised use of your account.

Bookings are submitted electronically through the Website by selecting the Service, the date, the duration, and the Service Address, and by following the on-screen instructions.

A Booking submission constitutes an offer by you to engage the Services of a Worker through the Platform. A Booking is only confirmed once payment has been received in full and verified by the Company through PayFast, a Worker has been assigned to and has accepted the Booking, and confirmation of the assigned Worker has been sent to you by the Company.

If payment is not received, or if no Worker is available or willing to accept the Booking, the Booking will not be confirmed. The Company will use reasonable efforts to refund any amount received in respect of an unconfirmed Booking.

The Company reserves the right, in its sole discretion, to accept or reject any Booking, reassign Workers between Bookings, cancel Bookings where no suitable Worker is available, and refuse Service in the circumstances set out in clauses 11, 14, and 15.

All Bookings must be paid for in advance through PayFast or such other payment processor as the Company may approve from time to time. The Booking will not be confirmed until payment has cleared.

Prices displayed on the Website are inclusive of VAT, unless otherwise stated. The Company reserves the right to amend pricing from time to time and will provide reasonable notice of any price change.

You warrant that any payment method used to settle a Booking belongs to you and that you are authorised to use it. You are responsible for any bank charges, currency conversion fees, or third-party processing fees levied by your payment provider.

Failed payments. Where a payment fails, is reversed, or is the subject of a chargeback, the Company reserves the right to cancel the Booking, suspend your account, recover any amount owing together with reasonable administrative costs and interest at the rate prescribed under the Prescribed Rate of Interest Act 55 of 1975, and refuse future Bookings until the amount owing is settled in full.

Chargebacks and fraud. Any chargeback or payment reversal that the Company considers to have been made fraudulently or without proper cause may be referred to the Company's legal representatives and to the South African Police Service. You indemnify the Company against any loss arising from a fraudulent or wrongful chargeback.

Free cancellation period. You may cancel a confirmed Booking without charge at any time up to twenty-four (24) hours before the scheduled start time of the Service. Where you cancel within this period, any amount paid in respect of the Booking will be refunded in full within a reasonable period.

Late cancellation. If you cancel between 24 hours and 4 hours before the scheduled start time, a cancellation fee of fifty per cent (50%) of the Booking value is payable. If you cancel less than 4 hours before the scheduled start time, or fail to attend (no-show), the full Booking value is payable.

No-show. If, on the date and time of the Booking, the Worker arrives at the Service Address and is unable to gain access or perform the Service through no fault of the Worker or the Company, the Booking will be treated as a no-show and the late cancellation fee will apply.

The cancellation fee structure in this clause has been set with regard to section 17 of the Consumer Protection Act 68 of 2008 and reflects the Company's reasonable costs of cancellation. If you consider that a cancellation fee charged to you is unreasonable in the circumstances, you may raise this through the complaints procedure.

The Company may cancel a confirmed Booking, with or without rebooking, where no Worker is available to perform the Service, safety concerns exist, operational, technical, or force majeure events prevent fulfilment, incorrect, incomplete, or misleading information has been provided by the Client, or the Client has materially breached this Agreement.

Where the Company cancels a Booking due to no Worker availability or force majeure, the Company will refund the Booking value in full or, where you agree, reschedule the Booking at no additional charge.

Where the Company cancels a Booking due to safety concerns, misleading information from the Client, or material breach by the Client, the Company may retain the Booking value in whole or in part to cover its reasonable costs and the Worker's lost income.

The Company does not guarantee the availability of any specific Worker, that any particular Worker will be assigned to any particular Booking, exact arrival times at the Service Address, or continuity of the same Worker for repeat Bookings.

The Company reserves the right to substitute Workers at any time, to reschedule Bookings where reasonably necessary, and to refuse repeat Bookings from Clients who have demonstrated unsafe, abusive, or unreasonable conduct.

The Company will use reasonable efforts to notify the Client of any substitution, delay, or rescheduling as soon as reasonably practicable.

By submitting a Booking, you agree that you will provide accurate and complete information about the Service required and the Service Address, including any access arrangements; ensure safe and unobstructed access to the Service Address at the agreed time; and ensure the availability of any utilities (water, electricity) required for the Service to be performed.

You further agree to ensure that any tools, equipment, materials, or chemicals required for the Service are safe and fit for purpose; to secure all valuables, cash, jewellery, important documents, and items of sentimental value before the Worker arrives; and to disclose any hazards, animals, persons with infectious illness, or other conditions at the Service Address that may affect the safety or performance of the Service.

You agree to treat the Worker with respect, dignity, and courtesy at all times, and not to engage any Worker introduced through the Platform on a private basis except as permitted under the anti-circumvention clause.

You undertake to provide a safe, lawful, and reasonable working environment for the Worker, in compliance with all applicable laws, including the Occupational Health and Safety Act 85 of 1993 to the extent it applies.

This includes ensuring the premises are structurally safe and free from unreasonable hazards; that there is adequate ventilation, lighting, and access to drinking water and sanitary facilities; that any electrical, plumbing, or structural defects that could endanger the Worker are disclosed in advance; that dangerous tools, chemicals, or equipment are not provided to the Worker without proper instruction and safety equipment; and that children, vulnerable persons, or animals are appropriately supervised so as not to interfere with the safe performance of the Service.

Disclosure obligation. You must disclose, at the time of Booking, the presence of dogs or other animals at the Service Address (including their temperament), firearms or other weapons on the premises, hazardous chemicals, asbestos, biological hazards, mould, vermin, or pest infestations, unsafe structures, scaffolding, ladders, or elevated work areas, any person at the Service Address with an infectious disease, any history of incidents at the Service Address that may pose a risk, and any other condition a reasonable person would consider a hazard.

Refusal of Service. The Worker, or the Company, may refuse to commence or continue a Service where conditions at the Service Address are unsafe or different from those disclosed, aggressive or uncontrolled animals are present, the Client or any person at the Service Address behaves in a threatening, abusive, intoxicated, or harassing manner, the Service requested would require the Worker to perform work for which they are not equipped or trained, or compliance with the Client's instructions would breach any law or expose the Worker to material risk.

Where Service is refused due to circumstances within the Client's control (including non-disclosure of a hazard), the Company may retain the full Booking value.

You agree that you will not, and will not permit any person at the Service Address to, harass, abuse, intimidate, threaten, or assault any Worker; discriminate against any Worker on the basis of race, religion, national origin, gender, sexual orientation, age, disability, or any other ground prohibited under section 9 of the Constitution of the Republic of South Africa, 1996; require any Worker to perform work outside the scope of the Booking, or work that is unlawful, unsafe, or degrading; or solicit any personal information from the Worker that is not reasonably required for the Service.

Breach of this clause entitles the Company to suspend or terminate your account immediately and to refuse future Bookings, without prejudice to any other remedy available to the Company in law.

The Company does not guarantee, and gives no warranty in respect of, any specific outcome or standard of the Service, the time taken to complete the Service, the perfection or completeness of any work performed, or the availability of any specific Worker.

The Worker is responsible for performing the Service to a reasonable standard. Should you be dissatisfied with the Service, you must notify the Company through the complaints procedure.

Nothing in this clause limits any right you may have under section 54 of the Consumer Protection Act 68 of 2008 to demand the quality service contemplated by that section, to the extent applicable.

Important: This clause sets out a voluntary goodwill scheme offered by Garden Route Hands. It is NOT an insurance product, NOT a refund mechanism, and NOT a guaranteed payment. Garden Route Hands is not a registered insurer under the Insurance Act 18 of 2017 and does not hold itself out as one. No insurance contract is created between the Company and the Client. The Customer Goodwill Scheme is a voluntary financial accommodation extended by the Company on the terms set out in this clause, payable entirely at the Company's discretion. You are responsible for arranging and maintaining your own household contents insurance, and the Company recommends that you do.

Nature of the Goodwill Contribution. A Goodwill Contribution is a contribution towards your loss, not a refund or replacement. Garden Route Hands will not in any case pay the full replacement cost of any damaged or stolen item. Clients are expected to bear the difference themselves, claim from their own household contents insurance, or recover the balance directly from the Worker. The Worker remains personally liable for any loss they cause; the Customer Goodwill Scheme does not transfer that liability to the Company.

Scope. Subject to the conditions, exclusions, minimum threshold, and procedure set out below, the Company may, at its sole discretion, contribute up to a maximum of R5,000.00 (five thousand Rand) per Booking towards the reasonable costs of accidental physical damage to the Client's property caused directly by a Worker during the performance of the Service, or theft of the Client's property by a Worker during the performance of the Service. The R5,000 limit applies per Booking incident, regardless of the number of items affected, and is the aggregate maximum payable by the Company.

Minimum claim threshold. The Customer Goodwill Scheme considers claims of R250.00 (two hundred and fifty Rand) or more only. Claims below R250 are not accepted through the Platform and should be resolved directly between the Client and the Worker. This threshold reflects the cost of investigating and administering a claim and applies regardless of the number of items or the circumstances of the loss.

Conditions. A claim under the Customer Goodwill Scheme will only be considered where all of the following are met: the Booking was placed, paid for, and confirmed through the Website and Platform; the Worker performing the Service at the time of the incident was assigned through the Platform; the Client was, at the time of the incident, in good standing with no overdue amounts owing to the Company; the Client has complied with the Client Responsibilities, Safe Working Environment, and Dangerous Conditions clauses of this Agreement; the claim is at least R250; and the Client has followed the claims procedure in this clause in full and on time.

Exclusions. The Customer Goodwill Scheme does NOT apply to cash, cheques, credit or debit cards, bank cards, or other negotiable instruments; jewellery, watches, precious metals, precious stones, coins, stamps, or collectables; firearms or ammunition; items of sentimental value to the extent the loss exceeds reasonable market value; data, software, electronic records, or intellectual property; items not secured by the Client; damage caused by fair wear and tear, gradual deterioration, latent defect, or pre-existing damage; damage to items that were inherently fragile, defective, or unfit for the use being made of them at the time; consequential, indirect, or special loss of any kind, including loss of use, loss of profits, or loss of opportunity; any incident occurring outside the agreed scope or duration of the Booking; any incident occurring where the Client has engaged the Worker outside the Platform; damage or loss caused by an act or omission of the Client, a member of the Client's household, or a third party; damage or loss caused by an Act of God, riot, civil commotion, fire, flood, theft by third parties, or any other event beyond the Worker's reasonable control; any claim where the Client cannot produce reasonable proof of ownership and value; any claim notified after the 48-hour deadline in the claims procedure; and any claim found to be fraudulent, exaggerated, or made in bad faith.

Claims procedure. All claims must be submitted within forty-eight (48) hours of the booking end time, by completing the Garden Route Hands online claim form on the Website, or by emailing gardenroutehands@gmail.com providing all of the information that the claim form requires. Late claims will not be considered, irrespective of reason. The 48-hour deadline is strict.

Information required. Every claim must include the booking reference; the date and time of the incident; a written statement of what happened and the circumstances of the loss; the items affected and the amount claimed (which must be at least R250); at least three (3) clear photographs, being (a) a close-up of the damage or, in the case of theft, of the location from which the item was taken, (b) a photograph showing the item or location in context within the Client's property, and (c) proof of ownership and value (such as an original purchase invoice, a till slip, a bank or credit card statement, a valuation certificate, or a clear screenshot of a comparable online listing); and a signed declaration that the damage or loss was caused during the Garden Route Hands booking and not before, and that the Client understands that the submission of a false or exaggerated claim is fraud and may result in legal action.

Theft claims. For theft claims, the Client must in addition lodge a formal complaint with the South African Police Service within seventy-two (72) hours of discovery and provide the Company with a valid SAPS case number. No theft claim will be considered without a SAPS case number.

Preservation of evidence. The Client must preserve the scene of the incident and the damaged items, and must not dispose of, repair, or replace any item until the Company has had a reasonable opportunity to inspect; cooperate fully and in good faith with the Company's investigation; and take all reasonable steps to mitigate the loss and prevent further damage.

Investigation. The Company will, on receipt of a complete claim, conduct an investigation. The investigation may include interviewing the Worker, reviewing booking notes and Platform records, requesting additional evidence from the Client, and obtaining independent valuations. The Company will use reasonable efforts to communicate a written decision within fourteen (14) business days of receipt of a complete claim. Where additional information is required from the Client, the 14-business-day period is paused until the information is supplied.

Determination. The amount of any Goodwill Contribution will be determined by the Company in its sole discretion, taking into account the depreciated market value of the affected items at the time of the incident (not replacement-as-new value), the strength of the evidence presented, the conditions and exclusions in this clause, and the R5,000 cap. Partial contributions are normal. Full contributions are uncommon and reserved for clear-cut, high-value, well-evidenced damage.

Decision is final. The Company's decision under the Customer Goodwill Scheme is final and is not subject to internal appeal. By submitting a claim, the Client accepts this. Where the Client wishes to escalate, the only available route is the formal dispute resolution process in clause 32.

No admission of liability. Payment of any Goodwill Contribution does not constitute an admission of liability by the Company or by the Worker. The Customer Goodwill Scheme operates independently of any cause of action the Client may have against the Worker or any third party.

Recovery rights. Where the Company makes any Goodwill Contribution under this clause, the Client cedes to the Company all rights of recovery against the Worker or any third party in respect of the loss, to the value of the amount paid. The Client must sign such documents as the Company may reasonably require to give effect to this cession.

Fraudulent claims. Any claim found to be fraudulent, materially exaggerated, or supported by false information will be repudiated in full. The Company reserves the right to terminate the account of any Client who submits a fraudulent claim, to recover any Goodwill Contribution already paid, and to refer the matter to the SAPS.

Worker injury. Workers are independent contractors and not employees of the Company. The Company does not maintain Compensation for Occupational Injuries and Diseases Act 130 of 1993 cover in respect of Workers. Where a Worker sustains an injury at the Service Address arising from a hazard that the Client failed to disclose, or from a breach by the Client of the Client Responsibilities, Safe Working Environment, or Dangerous Conditions clauses, the Client may be liable for the costs of medical treatment and may be exposed to a claim by the Worker.

Client injury. The Company is not liable for any injury sustained by the Client, any member of the Client's household, or any visitor at the Service Address arising from the performance of a Service, except to the extent that such liability cannot lawfully be excluded.

Each party should maintain appropriate insurance cover for personal injury arising in or about the Service Address.

All complaints relating to a Service must be directed to the Company at gardenroutehands@gmail.com within seventy-two (72) hours of completion of the Service. Complaints raised after this period may not be entertained.

The Company will acknowledge receipt of the complaint within two (2) business days and will use reasonable efforts to investigate and resolve the complaint within fifteen (15) business days.

Where the complaint relates to the quality of the Service, the Company may, in its discretion and subject to the Client being in good standing, offer a credit against a future Booking, a re-clean, or a partial refund.

Complaints relating to damage or theft are dealt with under the Customer Goodwill Scheme in clause 18 and must follow the procedure set out in that clause, including the 48-hour deadline and the R250 minimum claim threshold.

The Company processes personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and the Company's Privacy Policy, which is available at www.gardenroutehands.co.za and which forms part of this Agreement.

By submitting personal information to the Company you consent to the collection, processing, storage, and use of that information for the purposes of providing the Services; processing payments and refunds; assigning and communicating with Workers; complying with the Company's legal and regulatory obligations; internal record-keeping, fraud prevention, and dispute resolution; and transactional communications relating to your account and Bookings.

Marketing communications. The Company will only send marketing communications where you have opted in to receive them. You may opt out at any time by following the unsubscribe instructions in the communication.

Worker information. Where the Company shares the Worker's name and contact details with the Client for the purposes of a Booking, the Client must use that information solely for the purposes of the Booking and may not retain, distribute, or use it for any other purpose.

You have the rights afforded to data subjects under POPIA, including the right of access, correction, and deletion. Requests should be directed to the Company's Information Officer at gardenroutehands@gmail.com.

The Company will communicate with you through email, WhatsApp, SMS, and notifications via the Website. By creating an account you consent to receiving transactional communications via these channels in respect of Bookings, confirmations, and reminders; payment confirmations and receipts; Worker assignment and updates; schedule changes and cancellations; and complaints, claims, and account matters.

Standard data and messaging charges levied by your network provider may apply.

You agree that, for as long as you are a Client of Garden Route Hands and for a period of six (6) months after termination of your account, you will not directly or indirectly engage, employ, or accept services from any Worker introduced to you through the Platform, otherwise than through the Platform.

Placement fee. Should you engage a Worker outside the Platform in breach of this clause, you will be liable to pay the Company a placement fee of R1,500.00 excluding VAT per Worker so engaged. The placement fee is payable within ten (10) business days of demand and is non-refundable. The placement fee reflects the Company's reasonable costs of recruiting, vetting, and training the Worker, and does not entitle the Worker to any payment.

This clause survives termination of this Agreement.

The Company (and its licensors, where applicable) owns all right, title, and interest in and to the Website, the Platform, all Content, trade marks, logos, and software. All rights not expressly granted are reserved.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Website and the Platform for your personal, non-commercial use, subject to this Agreement.

You may not copy, modify, reverse engineer, decompile, or create derivative works of any part of the Website, Platform, or intellectual property; frame, mirror, or scrape the Website; use the Website to build a competing product or service; or remove or alter any proprietary notice on the Website.

Any feedback, suggestions, or ideas you provide to the Company in relation to the Services is assigned to the Company without compensation.

The Website integrates with third-party services, including PayFast for payment processing, and may from time to time link to or rely on other third-party providers (such as mapping, analytics, and messaging services). Your use of those services is subject to the third party's terms and conditions.

The Company is not responsible for the availability, performance, accuracy, or content of any third-party service. The Company does not endorse, and is not liable for, any third-party content, advertising, or representation.

By accepting this Agreement you agree to indemnify and hold harmless the Company, its directors, employees, agents, and contractors against any and all claims, costs, damages, losses, liabilities, and expenses (including legal fees on the attorney-and-own-client scale) arising out of or in connection with your breach of this Agreement or any applicable law; your use or misuse of the Website, Platform, or Services; any injury, loss, or damage suffered at the Service Address arising from a hazard, condition, or omission that should have been disclosed; any claim brought by a Worker against the Company arising from the Client's conduct, the Client's breach, or unsafe conditions at the Service Address; and any fraudulent or unauthorised use of your account.

This clause survives termination of this Agreement.

To the maximum extent permitted by law, the Website, Platform, and Services are provided on an "as is" and "as available" basis.

The Company makes no representation or warranty as to the reliability, timeliness, quality, suitability, availability, accuracy, or completeness of the Services; does not warrant that the Website will be uninterrupted or error-free, or that it will be free of viruses or other harmful components; and does not warrant the conduct, suitability, or qualifications of any Worker beyond what the vetting process is designed to assess.

All implied warranties, conditions, and representations, whether statutory, common law, or otherwise, are excluded to the maximum extent permitted by law.

Important: To the maximum extent permitted by law, the Company's aggregate liability to any Client in respect of any Booking shall not exceed the value of that Booking, save in respect of a Goodwill Contribution under the Customer Goodwill Scheme in clause 18 (which is capped at R5,000 and remains entirely at the Company's discretion).

The Company shall not be liable for any indirect, incidental, special, punitive, consequential, or pure economic loss, including loss of profits, loss of business, loss of use, loss of data, or loss of opportunity, whether arising in contract, delict, or otherwise.

Nothing in this Agreement excludes or limits any liability which cannot lawfully be excluded or limited, including liability for gross negligence, wilful misconduct, fraud, or for death or personal injury caused by the Company's negligence.

You agree that the limitations and exclusions in this clause and in the Disclaimer of Warranties clause are reasonable having regard to the nature of the Services and the Booking values involved.

The Company may, at any time and in its sole discretion, suspend or terminate your account or refuse any Booking, with or without notice, where the Company reasonably believes that you have breached this Agreement; engaged in fraudulent, abusive, or unlawful conduct; abused or mistreated any Worker; have outstanding payments owing; or that continued provision of the Services to you poses a risk to any Worker or to the Company.

You may terminate your account at any time by contacting the Company at gardenroutehands@gmail.com. Termination does not affect any obligation that has accrued before termination.

Clauses relating to payment of outstanding amounts, the Customer Goodwill Scheme, injury, privacy, anti-circumvention, intellectual property, indemnification, disclaimer of warranties, limitation of liability, consumer protection, dispute resolution, governing law, and general provisions survive termination.

This Agreement is subject to the Consumer Protection Act 68 of 2008 (CPA) to the extent that the CPA applies to any transaction governed by this Agreement.

No provision of this Agreement purports to limit or exclude any liability that may not lawfully be limited or excluded, requires you to assume any risk or liability that may not lawfully be imposed, or limits any warranty or right that may not lawfully be limited.

All provisions of this Agreement must be read as qualified, to the extent necessary, to ensure compliance with the CPA.

The Company currently operates in George, Western Cape, and may expand to other towns within the Garden Route and elsewhere in South Africa. This Agreement applies to all Bookings irrespective of the location at which the Service is performed, and the Company reserves the right to extend its geographic scope without amending this Agreement.

Informal negotiation. In the event of any dispute arising out of or in connection with this Agreement, the parties will first attempt to resolve the dispute by informal negotiation for a period of thirty (30) days.

Mediation. Failing resolution through informal negotiation, the dispute will be referred to mediation under the rules of an appropriate dispute resolution body agreed between the parties, or failing agreement, the Arbitration Foundation of Southern Africa (AFSA).

Arbitration. Failing resolution through mediation, the dispute will be referred to confidential arbitration in accordance with the expedited rules of AFSA. The arbitrator's decision will be final and binding.

Urgent relief. Nothing in this clause prevents either party from approaching a court of competent jurisdiction for urgent or interim relief.

Class actions. You agree that any arbitration will be limited to the dispute between you and the Company individually, and you waive any right to participate in any purported class action or representative proceeding.

Notices to the Company must be sent in writing to Garden Route Hands (Pty) Ltd, 47 First Street, George, Western Cape, by email to gardenroutehands@gmail.com.

Notices to the Client will be sent to the email address registered on the Client's account. Notice is deemed to have been received twenty-four (24) hours after the email is sent, provided no delivery failure notice has been received.

This Agreement is governed by the laws of the Republic of South Africa. The parties consent to the non-exclusive jurisdiction of the Magistrate's Court in respect of any action arising from this Agreement, regardless of whether such action would otherwise fall outside that Court's jurisdiction, without prejudice to the Company's right to institute action in the High Court.

Entire agreement. This Agreement, together with the Privacy Policy, constitutes the entire agreement between the parties and supersedes any prior agreements or representations.

Severability. If any provision of this Agreement is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

No waiver. No failure or delay by the Company to exercise any right under this Agreement constitutes a waiver of that right.

No partnership. Nothing in this Agreement creates a partnership, joint venture, employment, or agency relationship between the parties.

Assignment. You may not cede or assign your rights under this Agreement without the Company's prior written consent. The Company may cede or assign its rights without your consent, including to a successor in title.

Force majeure. Neither party is liable for any failure to perform its obligations under this Agreement to the extent that the failure is caused by an event beyond its reasonable control, including but not limited to natural disasters, civil unrest, pandemics, load shedding, and government action.

In compliance with section 43 of the Electronic Communications and Transactions Act 25 of 2002, the following details are disclosed:

Legal name: Garden Route Hands (Pty) Ltd.

Registration number: TBC.

Directors: T Lambrechts.

Physical address: 47 First Street, George, Western Cape.

Email: gardenroutehands@gmail.com.

Telephone: 063 480 5670.

Website: www.gardenroutehands.co.za.

By creating an account, submitting a Booking, or otherwise using the Website, you confirm that you have read, understood, and accepted this Agreement.